We have one last set of cognitive technology examples to help us see those big AI dreams become a reality for your business. The tools that make artificial intelligence (AI) in business possible show up in so many different industries. Cognitive technology in brick-and-mortar retail has been giving customers a better experience. The movie business can’t live without futuristic tech onscreen or off.  And today, we’re finding out how cognitive technology solutions make public services work better.

Cognitive Technology for Public Services

Subway Designs are Only as Good as Their Engineering Plans

 Hong Kong is a city that needs its subway to just work for its daily 5 million passengers. And it does. The subway has an almost unbelievable 99.9% on-time rate! How does the city keep it up?

With a smart engineering plan built on smart technology. The city uses cognitive technology solutions to test different options for repair plans and compare them to one another. The smart computing technology finds the best option for each issue so the city can use its resources most efficiently. Imagine the time it would take to do all of that manually! With cognitive technology, the city makes repair schedules faster and more accurately. And the city’s residents and workers are never left to worry about delays.

The Secret’s in the Website Text

When researchers wanted to dig deeper into political campaign contributions funneled through nonprofits they looked to cognitive technology. Specific documentation and disclosures weren’t the best sources, researchers realized. Many organizations failed to properly or fully report election-related spending. But researchers found that an organization’s website can give a much more complete story.

How to sort through all these websites to determine if their activities are politically motivated? Use smart tools that read and understand the text. The researchers used cognitive technology tools to glean an individual impression of over 300,000 organizations. The result was that even nonprofits who did not disclose any political activities could be identified as political organizations.

Pens, Pencils, and Crayons, Oh My!

The Georgia government had a mess on its hands. Campaign finance disclosure laws required that information about campaign finances for all of the state’s elected officials and individuals running for office had to be made electronically available to the public. The problem: the state had 40,000 pages of disclosures a month that came not just via electronic form. Yes, disclosures could come in pencil or pen, and some even came in crayon.

Luckily, cognitive technology came to the rescue. Using optical character recognition (OCR) systems that were built to read even handwriting with 99% accuracy, the government could make sense of all the lazy and haphazard disclosures. Even though the system started with a high accuracy rate, it only gets better over time. With each document it reads, the technology learns how to read even more clearly! Take that faxed disclosure forms!

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